PRIVACY POLICY
Effective Date: August 31, 2026
This Privacy Policy explains how LexOps HQ™ (“LexOps HQ,” “we,” “us” or “our”) collects, uses, discloses, retains and protects personal information when you visit our website, purchase or use our products or services, communicate with us, or otherwise interact with LexOps HQ™. It also explains the choices and rights you may have regarding your personal information and how you can contact us about our privacy practices. By accessing or using our website, purchasing or using a LexOps HQ™ product or service, or otherwise providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, as well as certain information generated when you use our website. Depending on how you interact with LexOps HQ™, this information may include your name, business or organization name, job title or role, email address and other contact information, billing and transaction information, information you provide when contacting us, requesting information or booking a discovery call, communications you send to us, information related to your purchase, licence or maintenance relationship with LexOps HQ™, and technical information relating to your use of our website. We only collect information that is reasonably necessary for our business activities and the purposes described in this Privacy Policy.
2. Payment Information
Payments for LexOps HQ™ products or services may be processed through third-party payment processors.
LexOps HQ™ does not need to directly store complete payment card information when payment information is collected and processed by our payment provider. Payment processors may collect and process payment and billing information in accordance with their own privacy policies and terms.
We may receive transaction-related information from the payment processor, such as confirmation of payment, transaction status, customer contact information and information necessary to administer your purchase or licence.
3. How We Use Personal Information
We may use personal information to provide and administer LexOps HQ™ products and services; process and manage purchases and licences; communicate with customers and prospective customers; provide customer service and support; administer maintenance, product updates and related communications; respond to questions, inquiries and discovery call requests; maintain business and transaction records; improve our website, products, services and customer experience; protect the security and integrity of our website, products and business; prevent fraud, misuse or unauthorized activity; comply with legal, regulatory, tax and accounting requirements; and carry out other purposes identified when the information is collected or otherwise permitted by law.
We do not use personal information for purposes that are materially different from those for which it was collected without obtaining any consent required by applicable law.
4. Knowledge OS™ and Customer Information
Knowledge OS™ and other LexOps HQ™ products are designed to be implemented within your organization’s own environment.
LexOps HQ™ does not require access to your organization’s confidential legal documents, privileged information or other confidential business information for you to use Knowledge OS™.
If you voluntarily provide information to LexOps HQ™ in connection with support, implementation assistance or another service, we will use that information only as reasonably necessary to provide the applicable service, administer our relationship with you, or as otherwise permitted or required by law.
Customers are responsible for determining what information they choose to provide to LexOps HQ™ and for ensuring that they have appropriate authority to provide that information.
5. Website and Technical Information
When you visit our website, certain technical information may be collected automatically by our website platform or service providers.
This may include information such as your IP address, browser and device information, operating system, pages viewed, referring website or source, approximate geographic location, dates and times of visits, and information about how visitors interact with the website.
We may use this information to operate the website, understand website usage, improve performance and user experience, maintain security and identify technical issues.
6. Cookies and Similar Technologies
Our website and service providers may use cookies and similar technologies to support website functionality, understand website usage, remember preferences and improve the performance of our website.
Some cookies may be necessary for the website to function properly. Other cookies or similar technologies may be used for analytics and related purposes.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of the website.
7. Communications and Marketing
We may use your contact information to communicate with you regarding purchases, licences, maintenance, product updates, support requests and other aspects of your relationship with LexOps HQ™.
Where permitted by law, we may also send information about LexOps HQ™ products, services, resources or developments that we believe may be relevant to you.
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us. You may continue to receive transactional, administrative or service-related communications that are necessary to manage an existing purchase, licence or business relationship.
8. How We Share Personal Information
LexOps HQ™ does not sell or rent personal information.
We may share personal information with trusted service providers where necessary to operate our business and provide our products and services. These may include providers of payment processing, website hosting, email and communications, scheduling, analytics, customer support and professional services.
We may also disclose personal information where required by law or legal process, or where reasonably necessary to protect the rights, security or interests of LexOps HQ™, our customers or others.
Service providers receive personal information only as reasonably necessary to perform services on our behalf and are subject to their own applicable privacy and security obligations.
9. Third-Party Platforms and Services
Our website, products or services may contain links to, integrate with, or rely on third-party websites, platforms and services.
For example, LexOps HQ™ products may be implemented using technologies or platforms operated by third parties, such as Microsoft SharePoint. Our website and business operations may also use third-party providers for functions such as payment processing, scheduling, communications and website services.
LexOps HQ™ does not control the privacy practices of third-party providers. Information you provide directly to a third party is governed by that provider’s own privacy policy and terms.
We encourage you to review the privacy practices of third-party services you choose to use.
10. Cross-Border Processing
Some of our service providers may process or store personal information outside your province, territory or country, including in the United States or other jurisdictions.
As a result, personal information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement or regulatory authorities in accordance with applicable law.
LexOps HQ™ uses service providers as reasonably necessary to operate its business and takes reasonable steps appropriate to the nature of the information and services involved.
11. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, administer our business relationships, meet legal, tax, accounting or regulatory requirements, resolve disputes and enforce our agreements.
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
When personal information is no longer reasonably required, we may securely delete, destroy or anonymize it, subject to applicable legal requirements.
12. Information Security
LexOps HQ™ takes reasonable administrative, technical and organizational measures appropriate to the nature of the information we hold to protect personal information against unauthorized access, use, disclosure, loss, alteration or destruction.
However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee the absolute security of information transmitted to or stored by us.
13. Your Privacy Rights
Depending on applicable law and your location, you may have rights relating to your personal information, including the right to request access to personal information we hold about you and to request correction of inaccurate or incomplete information.
You may also withdraw consent to certain uses of your personal information, subject to applicable legal or contractual restrictions and reasonable notice.
Where applicable, you may have additional rights under the privacy laws that apply to you.
To make a privacy request, please contact LexOps HQ™ using the contact information provided below. We may need to verify your identity before completing certain requests.
14. Minors
For purposes of this Privacy Policy, a “minor” means an individual who has not reached the age of majority under the laws applicable in their place of residence.
LexOps HQ™ products and services are intended for businesses and professionals and are not directed to minors. We do not knowingly collect personal information from minors through our website.
15. Changes to This Privacy Policy
LexOps HQ™ may update this Privacy Policy from time to time to reflect changes to our business, products, services, technology, privacy practices or legal requirements.
When we update this Privacy Policy, the revised version will be posted on our website with an updated effective date.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use and protect personal information.
16. Contact Us
Questions, requests or concerns regarding this Privacy Policy or LexOps HQ™’s privacy practices may be directed to:
LexOps HQ™
Email: info@lexopshq.com